CHAPTER Ⅰ AUTOMOBILE INDUSTRY AND ITS AFTERMARKET ANALYSIS
　　1.1　ANALYSIS OF DOMESTIC AND OVERSEAS AUTOMOBILE INDUSTRY
　　　　1.1.1　Development of the global automobile industry
　　　　1.1.2　Steady development of China’s automobile industry in 2011
　　　　1.1.3　Fast growth of automobile in possession in China
　　　　1.1.4　Growth point from the second and third tier market
　　1.2　AFTERMARKET DEVELOPMENT OF CHINA’S AUTOMOBILE INDUSTRY
　　　　1.2.1　Profile of automobile aftermarket
　　　　1.2.2　Introduction of major businesses of automobile aftermarket
　　　　1.2.3　Analysis of the general automobile aftermarket in China
　　　　1.2.4　Foreign-funded Enterprises are Competing for China's Automobile Aftermarket Share
　　　　1.2.5　Automobile aftermarket is speeding up integration during the financial crisis
　　1.3　PROBLEMS AND COUNTERMEASURES FACED BY AUTOMOBILE AFTERMARKET
　　　　1.3.1　Domestic automobile aftermarket is still not mature
　　　　1.3.2　Deficiencies in China's automobile aftermarket
　　　　1.3.3　Main factors restricting the development of China's automobile aftermarket
　　　　1.3.4　Establish and improve the integrated system of automobile service
　　1.4　DEVELOPMENT TREND OF AUTOMOBILE AFTERMARKET
　　　　1.4.1　There is extremely vast development space for China's automobile aftermarket
　　　　1.4.2　Analysis of future development trend of automobile aftermarket
　　　　1.4.3　Prospect of the domestic automobile aftermarket
CHAPTER II DEVELOPMENT STATUS OF AUTOMOBILE SERVICE INDUSTRY
　　2.1　OVERVIEW OF AUTOMOBILE SERVICE
　　　　2.1.1　Definition of automobile maintenance
　　　　2.1.2　Characteristics of the automobile service industry
　　　　2.1.3　Traditional automobile service and modern automobile service
　　2.2　GENERAL OF CHINA AUTOMOBILE SERVICE INDUSTRY DEVELOPMENT
　　　　2.2.1　Basic Introduction of China Automobile Service Industry
　　　　2.2.2　Reform of China Automobile Service Industry
　　　　2.2.3　Development Opportunities of Automobile Service Industry under Financial Crisis
　　　　2.2.4　Domestic Automobile Service Industry Entering into Strategic Adjustment Stage
　　2.3　COMPETITIVE ANALYSIS OF AUTOMOBILE SERVICE MARKET
　　　　2.3.1　Common Changes of Automobile Service Market Competition
　　　　2.3.2　China Automobile Service Industry Desiderates Fair Competition Advocating
　　　　2.3.3　Strategies to Improve Competitiveness of Automobile Service Enterprises
　　2.4　HR DEMANDS ANALYSIS ON AUTOMOBILE SERVICE INDUSTRY
　　　　2.4.1　Talent Quality and Cultivation for China Automobile Service Industry
　　　　2.4.2　Talent demand conflict in automobile service trade
　　　　2.4.3　Suggestions on improving personal qualification in automobile service trade
　　2.5　PROBLEMS AND COUNTERMEASURES IN AUTOMOBILE SERVICE MARKET
　　　　2.5.1　Discussion on Chaos of automobile service market
　　　　2.5.2　Query on the credit in automobile service trade
　　　　2.5.3　Countermeasure and suggestion for standardizing automobile service market
　　　　2.5.4　Trend to build credit market of automobile service trade
CHAPTER III ECONOMIC DATA ANALYSIS RELATED TO AUTOMOBILE SERVICE TRADE IN CHINA
　　3.1　GENERAL DATA ANALYSIS OF AUTO MAINTENANCE AND REPAIR IN CHINA BETWEEN 2010 AND JUN. 2012
　　　　3.1.1　Data analysis of all Auto maintenance and repair enterprises in China between Jan. and Nov. 2010
　　　　3.1.2　Data analysis of all Auto maintenance and repair enterprises in China between Jan. and Dec. 2011
　　　　3.1.3　Data analysis of all Auto maintenance and repair enterprises in China between Jan. and Jun. 2012
　　3.2　DATA ANALYSIS OF ENTERPRISES OF DIFFERENT OWNERSHIP SYSTEMS OF AUTO MAINTENANCE AND REPAIR INDUSTRY IN CHINA BETWEEN 2011 AND JUN. 2012
　　　　3.2.1　Data analysis of enterprises of different ownership systems of Auto maintenance and repair industry in China between Jan. and Dec.  2011
　　　　3.2.2　Data analysis of enterprises of different ownership systems of Auto maintenance and repair industry in China between Jan. and Jun. 2012
　　3.3　DATA ANALYSIS OF ENTERPRISES OF DIFFERENT SCALES OF AUTO MAINTENANCE AND REPAIR INDUSTRY IN CHINA BETWEEN 2011 AND JUN. 2012
　　　　3.3.1　Data analysis of enterprises of different scales of Auto maintenance and repair industry in China between Jan. and Dec. 2011
　　　　3.3.2　Data analysis of enterprises of different scales of Auto maintenance and repair industry in China between Jan. and Jun. 2012
CHAPTER IV MANAGEMENT MODE ANALYSIS ON AUTOMOBILE SERVICE TRADE
　　4.1　OVERVIEW OF MANAGEMENT MODE OF AUTOMOBILE SERVICE TRADE
　　　　4.1.1　Comparison of management modes of automobile service trade
　　　　4.1.2　Brief Analysis of the Management Modes for Automobile Service Enterprises Outside China
　　　　4.1.3　Development Characteristics for the Management Mode of China’s Automobile Service Enterprise
　　　　4.1.4　Advices for the Management Mode of China’s Automobile Service Enterprise
　　　　4.1.5　Development Trend for the Management Mode of China’s Automobile Service Enterprise
　　4.2　4S SHOP
　　　　4.2.1　Outstanding Feature of the 4S Shop
　　　　4.2.2　Analysis of the Imbalance Relationship Between Service and Maintenance Capacity and Demand for the 4S Shop
　　　　4.2.3　Study on the Management Strategy of the Service Capacity and Demand for the 4S Shop
　　　　4.2.4　Transformation and Innovative Path for 4S Shop’s Automobile Service
　　4.3　SPECIALIZED REPAIR SHOP
　　　　4.3.1　Rapid Development of Automobile Specialized Repair Shop
　　　　4.3.2　Competition Between Specialized Repair Shop and 4S Shop
　　　　4.3.3　Strength and Weakness Analysis of Specialized Repair Shops’ Middle-Way Policy
　　　　4.3.4　Specialized Repair Shops Should Tap into Middle-Sized Car Repair Market
　　4.4　ROADSIDE SHOPS
　　　　4.4.1　Roadside Shops Have Price Advantage
　　　　4.4.2　Roadside Shops’ Survival Situation
　　　　4.4.3　Roadside Shops Also Need Branding
CHAPTER V AUTO QUICK REPAIR CHAINS
　　5.1　OVERVIEW OF AUTO QUICK REPAIR CHAIN BUSINESS
　　　　5.1.1　Main Patterns of Auto Quick Repair Chains
　　　　5.1.2　Main Forms of Domestic Auto Quick Repair Chains
　　　　5.1.3　Overview of Domestic and Oversea Auto Quick Repair Chain Business
　　　　5.1.4　China’s Auto Quick Repair Chain Business is Booming
　　5.2　REGIONAL MARKET DEVELOPMENT OF QUICK REPAIR CHAIN
　　　　5.2.1　Jilin Government Encourages Quick Repair Chain Development
　　　　5.2.2　Regional Automobile Quick Repair Market Will Be Established in the Yangtze River Delta
　　　　5.2.3　Brand Construction of “Jiangsu Quick Repair” Scores Favorable Achievements
　　5.3　EXISTING PROBLEMS OF CHAIN SHOPS OF QUICK REPAIR AND COUNTERMEASURES
　　　　5.3.1　Difficult Problems to Be Overcome for Development of Chain Business of Quick Repair
　　　　5.3.2　Development Strategy and Tactic for Chain Enterprise of Automobile Quick Repair
　　　　5.3.3　Image Building of Chain Enterprise of Automobile Quick Repair
　　5.4　ANALYSIS ON DEVELOPING PROSPECT OF CHAIN SHOPS OF QUICK REPAIR
　　　　5.4.1　Many Factors Facilitate Expansion of the Chain Operation Pattern
　　　　5.4.2　Chain Shops of Quick Repair Still Have A Long Way to Go to Become Dominant in the Market
CHAPTER VI NETWORK OF AUTOMOBILE SERVICE AND RESCUE
　　6.1　OVERVIEW OF THE NETWORK OF AUTOMOBILE SERVICE AND RESCUE BOTH AT HOME AND ABROAD
　　　　6.1.1　The Meaning for Development of Automobile Service and Rescue
　　　　6.1.2　Analysis of the International System of Automobile Service and Rescue
　　　　6.1.3　Market status of domestic automobile service and rescue
　　　　6.1.4　Management mode of domestic automobile service and rescue network
　　6.2　ACHIEVEMENT OF AUTOMOBILE SERVICE AND RESCUE NETWORK CONSTRUCTION IN AREAS
　　　　6.2.1　Acceleration of automobile service and rescue network construction in Anhui province
　　　　6.2.2　Uniform service and rescue network to be established in five northwest provinces
　　　　6.2.3　Automobile service and rescue network covering Fujian province to be established
　　　　6.2.4　Trial run of automobile service and rescue network in Heilongjiang province
　　6.3　PROBLEMS AND COUNTERMEASURES FOR AUTOMOBILE RESCUE NETWORK
　　　　6.3.1　Major problems in domestic automobile service and rescue market
　　　　6.3.2　Suggestion to promote Chinese automobile rescue network development
　　　　6.3.3　Principles and Implementation Schemes of Building Automobile Service Network in China
CHAPTER VII AUTOMOBILE SERVICE AND DEVELOPMENT STATUS OF TEST EQUIPMENT
　　7.1　MARKET OVERVIEW OF AUTOMOBILE SERVICE TEST EQUIPMENT
　　　　7.1.1　High-tech test equipments of automobile service is highly accepted in market.
　　　　7.1.2　Developing direction of automobile service test equipment
　　　　7.1.3　The variation trend proportion of various automobile service and test equipment
　　7.2　AUTOMOBILE LIFTER
　　　　7.2.1　Information of automobile lifter feature and applications
　　　　7.2.2　Analysis of automobile lifter market
　　　　7.2.3　Technical Level and Developing Trend of Automobile Lifter both at Home and Abroad
　　　　7.2.4　Market Demand of Automobile Lifter Will Grow Steadily
　　7.3　EQUIPMENTS OF PAINTING BAKING ROOM OF AUTOMOBILES
　　　　7.3.1　Application Overview of Equipments of Painting Baking Room of Automobiles in China
　　　　7.3.2　Beijing firstly implements the certification system for automobile painting baking room product
　　　　7.3.3　Technical Development Trend of Automobile Paint Baking Room
　　7.4　AUTOMOBILE TESTING LINE
　　　　7.4.1　Brief introduction of automobile testing line
　　　　7.4.2　China's automobile testing line market is growing rapidly
　　　　7.4.3　Construction of domestic CNG automobile testing line achieves breakthrough development
　　　　7.4.4　R & D focus of the future domestic automobile testing line technology
CHAPTER Ⅷ INDUSTRIES RELATED WITH AUTOMOBILE SERVICE
　　8.1　AUTO PARTS & ACCESSORIES
　　　　8.1.1　China's auto parts industry has developed rapidly
　　　　8.1.2　Prominent features of domestic auto parts industry
　　　　8.1.3　Competition between international parts enterprise and local enterprises
　　　　8.1.4　Development defects and strategies of China's auto parts enterprises
　　8.2　AUTOMOBILE INSURANCE
　　　　8.2.1　Traditional auto insurance agency reveals signs of recession
　　　　8.2.2　Some domestic cities cancel the agency system of settlement of automobile insurance claims
　　　　8.2.3　Looking Forward to the Efficiency Improvement for the Settlement of Automobile Insurance Claims
　　8.3　AUTOMOBILE MAINTENANCE
　　　　8.3.1　China’s Automobile Maintenance Industry Marches on the Road to the International Market
　　　　8.3.2　Disadvantages of China’s Automobile Maintenance Industry
　　　　8.3.3　Analysis of the Operation Strategy for the Automobile Maintenance Enterprise
　　8.4　AUTOMOBILE REFITTING
　　　　8.4.1　Several Major Forms for Automobile Refitting
　　　　8.4.2　Automobile refitting- new market in automobile industry
　　　　8.4.3　Orderly development of Chinese automobile refitting industry
　　　　8.4.4　Huge potential in Chinese automobile refitting industry
　　8.5　AUTOMOBILE DETAILING
　　　　8.5.1　Domestic automobile detailing market ready for change
　　　　8.5.2　Problems in the domestic automobile detailing market
　　　　8.5.3　Infinite brilliant future of the automobile detailing industry
CHAPTER Ⅸ AUTOMOBILE REPAIR ENTERPRISE MANAGEMENT
　　9.1　QUALITY MANAGEMENT OF AUTOMOBILE REPAIR ENTERPRISE
　　　　9.1.1　Status quo of the quality management in domestic repair enterprises
　　　　9.1.2　A modern quality management system shall be positively established in vehicle maintenance and repair industry.
　　　　9.1.3　Analysis of major procedures in quality management in automobile repair enterprises
　　　　9.1.4　Automobile Service Quality Problems and Management Strategies
　　9.2　HR MANAGEMENT IN AUTOMOBILE SERVICE ENTERPRISES
　　　　9.2.1　Practitioner competence requirements in automobile service trade
　　　　9.2.2　Difficulties in implementing HR management of automobile service enterprise
　　　　9.2.3　Main measures for strengthening HR management of automobile service enterprise
　　9.3　CUSTOMER RELATIONSHIP MANAGEMENT IN AUTOMOBILE SERVICE ENTERPRISE
　　　　9.3.1　CRM roles and feasibility to automobile service enterprise
　　　　9.3.2　Basic content of CRM in automobile service enterprise
　　　　9.3.3　Implementation process of CRM in automobile service enterprise
　　9.4　INFORMATION MANAGEMENT IN AUTOMOBILE SERVICE BUSINESSES
　　　　9.4.1　Main Patterns of Information Management in Automobile Service Businesses
　　　　9.4.2　Overview of Information Management in Domestic and Oversea Automobile Service Businesses
　　　　9.4.3　Obstacles Facing The Application of Information Resources in Chinas Automobile Service Businesses
CHAPTER X BUSINESS ANALYSIS OF THE KEY ENTERPRISES IN THE AUTOMOBILE REPAIR INDUSTRY
　　10.1　BEIJING AUTOMOBILE REPAIR CO.
　　　　10.1.1　Company profile
　　　　10.1.2　Operation analysis of Beijing Auto Repair Co. Between Jan. and Dec. 2009
　　　　10.1.3　Operation analysis of Beijing Auto Repair Co. Between Jan. and Dec. 2010
　　10.2　HRB HUATONG TOYOTA CO., LTD.
　　　　10.2.1　Company profile
　　　　10.2.2　Operation analysis of HRB Huatong Toyota Co., Ltd. Between Jan. and Dec. 2009
　　　　10.2.3　Operation analysis of HRB Huatong Toyota Co., Ltd. Between Jan. and Dec. 2010
　　10.3　DONGGUAN ZUNGFU YIHUA AUTO SERVICE CO., LTD.
　　　　10.3.1　Company profile
　　　　10.3.2　Operation analysis of Dongguan Zungfu Yihua Auto Service Co., Ltd. Between Jan. and Dec. 2010
　　10.4　REPAIR PLANT OF CHANGZHOU FOREIGN AFFAIRS TOURISM AUTO GROUP CO., LTD.
　　　　10.4.1　Company profile
　　　　10.4.2　Operation analysis of Repair Plant of Changzhou Foreign Affairs Tourism Auto Group Co., Ltd. Between Jan. and Dec. 2009
　　　　10.4.3　Operation analysis of Repair Plant of Changzhou Foreign Affairs Tourism Auto Group Co., Ltd. Between Jan. and Dec. 2010
　　10.5　NANCHONG KUNHE AUTO TRADING CO., LTD.
　　　　10.5.1　Company profile
　　　　10.5.2　Operation analysis of Nanchong Kunhe Auto Trading Co., Ltd. Between Jan. and Dec. 2009
　　　　10.5.3　Operation analysis of Nanchong Kunhe Auto Trading Co., Ltd. Between Jan. and Dec. 2010
　　10.6　HANGZHOU KANGQIAO AUTO REPAIR PLANT
　　　　10.6.1　Company profile
　　　　10.6.2　Operation analysis of Hangzhou Kangqiao Auto Repair Plant Between Jan. and Dec. 2009
　　　　10.6.3　Operation analysis of Hangzhou Kangqiao Auto Repair Plant Between Jan. and Dec. 2010
　　10.7　WUHAN SPECIAL REPAIR STATION OF SHANGHAI VOLKSWAGEN
　　　　10.7.1　Company profile
　　　　10.7.2　Operation analysis of Wuhan Special Repair Station of Shanghai Volkswagen Between Jan. and Dec. 2010
　　10.8　WENZHOU HUATONG TOYOTA CO., LTD.
　　　　10.8.1　Company profile
　　　　10.8.2　Operation analysis of Wenzhou Huatong Toyota Co., Ltd. Between Jan. and Dec. 2010
　　10.9　YIHE ZUNGFU(ZHUHAI) AUTO SERVICE CO., LTD.
　　　　10.9.1　Company profile
　　　　10.9.2　Operation analysis of Yihe Zungfu(Zhuhai) Auto Service Co., Ltd. Between Jan. and Dec. 2010
　　10.10　BEIJING YANBAO AUTO SERVICE CO., LTD.
　　　　10.10.1　Company profile
　　　　10.10.2　Operation analysis of Beijing Yanbao Auto Service Co., Ltd. Between Jan. and Dec. 2009
　　　　10.10.3　Operation analysis of Beijing Yanbao Auto Service Co., Ltd. Between Jan. and Dec. 2010
　　10.11　JINAN HUADA ENTERPRISE GROUP GENERAL CO.
　　　　10.11.1　Company profile
　　　　10.11.2　Operation analysis of Jinan Huada Enterprise Group General Co. Between Jan. and Dec. 2009
　　　　10.11.3　Operation analysis of Jinan Huada Enterprise Group General Co. Between Jan. and Dec. 2010
　　10.12　CHENGDU SHENRONG SALES SERVICE CO., LTD. OF SHANGHAI VOLKSWAGEN
　　　　10.12.1　Company profile
　　　　10.12.2　Operation analysis of Chengdu Shenrong Sales Service Co., Ltd. Of Shanghai Volkswagen Between Jan. and Dec. 2009
　　　　10.12.3　Operation analysis of Chengdu Shenrong Sales Service Co., Ltd. Of Shanghai Volkswagen Between Jan. and Dec. 2010
　　10.13　GUIYANG RUNTIAN AUTO SERVICE CO., LTD.
　　　　10.13.1　Company profile
　　　　10.13.2　Operation analysis of Guiyang Runtian Auto Service Co., Ltd. Between Jan. and Dec. 2009
　　　　10.13.3　Operation analysis of Guiyang Runtian Auto Service Co., Ltd. Between Jan. and Dec. 2010
　　10.14　LAIWU TAIHAO AUTO INDUSTRIAL TRADING GENERAL CO.
　　　　10.14.1　Company profile
　　　　10.14.2　Operation analysis of Laiwu Taihao Auto Industrial Trading General Co. Between Jan. and Dec. 2010
　　10.15　JINAN DONGYUE CAR REPAIR CO., LTD.
　　　　10.15.1　Company profile
　　　　10.15.2　Operation analysis of Jinan Dongyue Car Repair Co., Ltd. Between Jan. and Dec. 2009
　　　　10.15.3　Operation analysis of Jinan Dongyue Car Repair Co., Ltd. Between Jan. and Dec. 2010
　　10.16　DEZHOU SHENLONG CO., LTD.
　　　　10.16.1　Company profile
　　　　10.16.2　Operation analysis of Dezhou Shenlong Co., Ltd. Between Jan. and Dec. 2009
　　　　10.16.3　Operation analysis of Dezhou Shenlong Co., Ltd. Between Jan. and Dec. 2010
　　10.17　CHENGDU ZHOGNDA TOYOTA AUTO SERVICE CO., LTD.
　　　　10.17.1　Company profile
　　　　10.17.2　Operation analysis of Chengdu Zhongda Toyota Co., Ltd. Between Jan. and Dec. 2010
　　10.18　DONGFU AUTO TRADING CO., LTD.
　　　　10.18.1　Company profile
　　　　10.18.2　Operation analysis of Dongfu Auto Trading Co., Ltd. Between Jan. and Dec. 2010
　　10.19　DALIAN HUATONG ROLLING STOCK REPAIR AND MANUFACTURE CO., LTD.
　　　　10.19.1　Company profile
　　　　10.19.2　Operation analysis of Dalian Huatong Rolling Stock Repair and Manufacture Co., Ltd. Between Jan. and Dec. 2009
　　　　10.19.3　Operation analysis of Dalian Huatong Rolling Stock Repair and Manufacture Co., Ltd. Between Jan. and Dec. 2010
　　10.20　BEIJING JINGXIAN AUTO MAINTENANCE AND REPAIR SERVICE CO., LTD.
　　　　10.20.1　Company profile
　　　　10.20.2　Operation analysis of Beijing Jingxian Auto Maintenance and Repair Service Co., Ltd. Between Jan. and Dec. 2010
CHAPTER Ⅺ INVESTMENT AND PROSPECT ANALYSIS OF AUTOMOBILE REPAIR INDUSTRY
　　11.1　OVERVIEW OF THE INVESTMENT IN AUTOMOBILE REPAIR INDUSTRY
　　　　11.1.1　Automobile service has become a focus of venture capital
　　　　11.1.2　Investment in auto repair industry is still hot in the presence of financial crisis
　　　　11.1.3　Investment value of the auto repair and maintenance in the rural market becomes more outstanding
　　11.2　KEYS FOR INVESTMENT IN THE AUTOMOBILE REPAIR FIELD
　　　　11.2.1　Automobile source analysis
　　　　11.2.2　Business status analysis of the ambient repairing enterprises
　　　　11.2.3　Analysis of business features
　　　　11.2.4　Deciding the business grade
　　11.3　DEVELOPMENT PROSPECT AND TREND FORECAST OF THE AUTO REPAIR INDUSTRY
　　　　11.3.1　Four major development trends of the international auto repair industry
　　　　11.3.2　Broad development potential of the automobile repair industry in China
　　　　11.3.3　Forecast analysis of the auto repair industry in China between 2012 and 2016
APPENDIX
APPENDIX I: PROVISIONS FOR MANAGEMENT OF MOTOR VEHICLE MAINTENANCE
APPENDIX II: VEHICLE MAINTENANCE AND REPAIR TERMS
APPENDIX III: OPERATION CONDITIONS OF VEHICLE MAINTENANCE AND REPAIR BUSINESS