首次出版：最新修訂：March 2009交付方式：特快專遞(2-3天送達)
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1.SPEECHIFYING:COSTFACTORSINSPEECHSELF-SERVICE
Introduction
·Definitions
·WhyTCOIsNotAppropriate
TheDevelopmentModels
·ModelsGalore
·CustomDevelopment
·Packaged
·PackagedButCustomized
TheDeliveryModels
·On-PremiseDelivery
·HostedDelivery
TheIntangibles
·OtherFactors
·TheUnspokenFactor:Efficacy
Automated speech applications in customer service and support environments have a reputation for being expensive and difficult to implement. In this whitepaper, we will discuss why a straightforward total cost of ownership calculation would not be appropriate for this technology- and, in fact, why it is not even truly possible. Additionally, we will cover the various models for creating automated speech applications, as well as the various models for delivering and managing those applications.
